Privacy & Data Protection Policy

In accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and other relevant regulations, The Crew Host takes all necessary technical and administrative measures to ensure the confidentiality and security of personal data.

While providing our services we may process the following personal data: • Identity Information: First name, last name, date of birth, national ID number (where required). • Contact Information: Phone number, e-mail address, billing and address details. • Financial Information: Payment methods, invoices and transaction records. • Technical Data: IP address, cookie data, device and browser information, access logs. • Service Usage Information: Purchased services, support requests, customer feedback.

Your personal data is collected in the following ways: • Through registration forms, order processes and support requests on our website. • Information provided during payment transactions. • Automatically via cookies and analytics tools. • When you contact us by phone, e-mail or live support.

Your collected personal data may be processed for the following purposes: • To provide services and manage customer accounts. • To carry out payment transactions and issue invoices. • To provide customer support and respond to requests. • To take security measures and prevent fraud. • To comply with legal obligations and provide required information to official authorities. • With customer consent, to send marketing and informational e-mails and SMS.

The Crew Host does not share your personal data with third parties without consent. However, it may be shared in the following cases: • With authorized public institutions within the scope of legal obligations. • With banks and payment service providers for payment transactions. • With third-party firms providing technical support for the service infrastructure (only the necessary data is shared). • With courts and regulatory bodies to fulfill legal obligations. All third-party data sharing is carried out within the framework of confidentiality agreements and legal requirements.

Our website uses cookies and similar technologies to improve the user experience, ensure security and optimize our services: • Essential Cookies: Enable the website to function properly. • Analytics Cookies: Help improve services by analyzing user behavior. • Advertising Cookies: Used to deliver personalized marketing content. You can change your cookie preferences through your browser settings; however, disabling some cookies may prevent the website from working properly.

Your personal data is kept for the shortest period necessary for the processing purposes; at the end of the period it is securely deleted, destroyed or anonymized. • Customer account information: Retained for a maximum of 5 years after account closure. • Payment and invoice information: Retained for 10 years as required by tax and accounting legislation. • Support requests and customer service records: Retained for a maximum of 2 years.

Under the KVKK you have the following rights: • To learn which of your personal data is being processed. • To request the correction of incorrect or incomplete data. • To request the deletion or anonymization of your personal data. • To object to the sharing of your data with third parties. • To object to the outcomes of decisions made through automated systems. To exercise these rights, you can contact us at [email protected].

The Crew Host applies various technical and administrative measures — such as SSL encryption, firewalls and access control systems — to prevent unauthorized access, loss, theft or misuse of your personal data. Customers are advised to keep their account details and passwords confidential and not to share them with third parties.

This privacy policy may be updated from time to time. Updates take effect once published on our website. We recommend checking this policy regularly.

For questions or requests regarding your personal data you can contact us: 📧 E-mail: [email protected] 🌍 Website: www.thecrewhost.com

Within the scope of services provided by The Crew Host, information such as customers' project name, website address (URL) and logo is considered promotional material that does not constitute personal data. This information may be used on The Crew Host's website, social media accounts and promotional, marketing and reference materials, and may be shared with third parties limited to this information. Identity information, contact details, financial information and IP addresses/technical data belonging to natural persons are never shared. The customer may withdraw consent for reference use at any time by notifying us in writing.