Contact TheCrewHost
You can reach TheCrewHost 24/7 by phone, WhatsApp, email, live chat on the website, Discord or a support ticket in the customer area. Support is in Turkish and available around the clock.
Which channel should you use?
Open a support ticket in the customer area for technical problems with an existing service, and use live chat, WhatsApp or phone for questions before you buy. Here's the right channel for everything else.
Sales and pre-sales questions
Live chat, WhatsApp or a phone call is the easiest way to ask which plan fits your project, whether a game or piece of software is supported, or how upgrades work. For longer or business inquiries, email [email protected].
Technical support
If your server won't start, you're seeing an error or you need help with configuration, open a ticket from the customer area. Include the service name, when the problem started, and any console output or screenshots. If you prefer email, use [email protected]; the Discord community is also open for general questions.
Billing and payments
Invoices, renewals, plan changes and refund requests are specific to your account, so send them as a ticket from the customer area. If you'd rather email, write to [email protected] from the address registered on your account. Refund conditions are set out in the Terms of Service.
Abuse reports
To report spam, attacks, phishing or copyright infringement coming from an IP address on our network or a site we host, email [email protected]. Include the IP address or domain, the date and time (with time zone), and logs or email headers that show the activity.
Personal data (KVKK) requests
Requests to access, correct or delete your personal data go to [email protected], as described in the Privacy Policy.
Company and legal information
TheCrewHost is the hosting brand of Eternal Group and is operated by Eternal Group Denizcilik Eğitim Makine Danışmanlık Dış Ticaret Limited Şirketi.
- Brand
- TheCrewHost (The Crew Host)
- Legal name
- Eternal Group Denizcilik Eğitim Makine Danışmanlık Dış Ticaret Limited Şirketi
- Tax office
- Alemdağ
- Tax number
- 3810895422
- Address
- Armağanevler Mah. Saka Sok. No:4 D:6, Ümraniye / İstanbul, Türkiye
- Phone
- 0850 308 83 67
- General email
- [email protected]
- Technical support email
- [email protected]
- Datacenter
- İstanbul, Türkiye
The address above is our company address; our servers run in a datacenter in İstanbul. Open in Google Maps
Contact FAQ
Is TheCrewHost support available 24/7?
Yes. TheCrewHost provides 24/7 support in Turkish, and every channel (support tickets, live chat, Discord, WhatsApp and phone) is available around the clock.
Where do I open a support ticket?
Support tickets are opened in the customer area at my.thecrewhost.com. Log in, create a new ticket and mention which service the problem is about; adding error messages, console output or screenshots helps get it resolved faster.
Which channel should I use before buying?
Live chat on the website, WhatsApp and the phone line (0850 308 83 67) are the most practical options for pre-sales questions. For longer or business inquiries, email [email protected].
Who do I contact about billing, payments or refunds?
Send billing and payment questions as a support ticket from the customer area, or email [email protected]. The conditions under which refunds apply are set out in the Terms of Service.
What are TheCrewHost's legal name and tax details?
TheCrewHost is operated by Eternal Group Denizcilik Eğitim Makine Danışmanlık Dış Ticaret Limited Şirketi, registered with the Alemdağ tax office under tax number 3810895422. The company address is Armağanevler Mah. Saka Sok. No:4 D:6, Ümraniye / İstanbul, Türkiye.
